How do I become an expert?
Create an account, then go to Become an Expert to set up your expert profile, rates, and weekly availability. Once your profile is complete, you can make it available for bookings.
Expert guidance
ExpertLive FAQ
Quick answers about expert setup, bookings, payments, and account settings.
For account-specific details, go directly to your Bookings, Payments, Profile, or Support pages.
Becoming an expert
How to set up, manage, and pause your expert profile.
Do experts need to be approved?
Expert setup is self-serve. There is not a separate manual approval step required for normal profile setup. In some cases, accounts may still be reviewed for trust, safety, or payment readiness.
How do I manage my availability?
Use the Become an Expert page to set your weekly availability windows and update them anytime. Customers can only request times that fit your configured schedule.
Can I stop receiving bookings without closing my account?
Yes. Turn off Available for bookings in your expert settings. This hides your expert profile from new bookings while keeping your account and history.
How do I edit my expert profile?
Open Manage Profile and select Edit Profile. You can update your headline, bio, topics, rates, and other profile details there.
How do I make money as an expert on ExpertLive?
ExpertLive is a platform for paid video calls with experts. You create a profile, set your call rates and availability, and customers book time for practical help. Completed billable calls generate earnings that are paid to your connected Stripe account.
Do I need a social media following or audience to get booked?
No. You do not need to build an audience, become an influencer, or create content to use ExpertLive. Customers book experts based on clear profiles, practical experience, and fit for the problem they want to solve.
Do I have to commit to a fixed schedule as an expert?
No. You control your own availability and can update it anytime. ExpertLive is designed for flexible expert side income, so you can offer bookable expertise only when it works for you.
What if no one books me?
If you are not booked, nothing changes in your day-to-day life. There is no rigid schedule requirement, so your profile can stay available for future opportunities while you continue with your normal work or retirement plans.
Is ExpertLive a good fit for retired or semi-retired professionals?
Yes. Many strong expert profiles come from retired professionals, semi-retired operators, former business owners, consultants, and industry specialists. If you have practical real-world knowledge, ExpertLive gives you a simple way to share knowledge online through short paid advice calls.
What kinds of expertise can I offer on ExpertLive?
You can offer guidance in business, career, operations, trades, technical fields, and other niche areas where experience helps people make better decisions. The best profiles clearly explain what problems you help solve and who you typically help.
Do I need to be tech-savvy to use ExpertLive?
No advanced technical setup is required. ExpertLive is built around straightforward profile setup, booking management, and live video calls, so experienced professionals can start offering expert consultations without complicated tools.
Bookings and calls
What to expect before and after a booking request.
How does booking work?
Customers choose an available time and submit a booking request with a topic. Experts review the request and can accept or decline. If accepted, the booking is confirmed and both sides can access call details.
What happens after a booking is accepted?
After acceptance, the booking moves into a confirmed flow and appears in Bookings for both participants. You can use Bookings to track status, timing, and related details before and after the call.
What if I can’t make a call I accepted?
If you can no longer attend an accepted booking, cancel as soon as possible from your booking details or booking communications. If timing or payment issues are involved, contact Support so the team can review next steps.
Can bookings be canceled?
Yes, bookings can be canceled in supported scenarios. Exact outcomes can depend on booking status and timing, so some cancellations may require Support review.
Payments and refunds
Where to find payment records and how refund reviews are handled.
When do experts get paid?
For completed billable calls, earnings are sent to the expert’s connected Stripe account. Stripe then pays out to the expert’s bank account based on their Stripe payout schedule.
Where can I view payment details or payouts?
Experts can view earnings and payment details in Payments. Customers can review paid or refunded booking payment details from Bookings, including receipts and related records when available.
How do customers view receipts or payment details?
Go to Bookings and open a completed or refunded booking to view available payment details and receipt information.
How do refunds work?
Customers pay for access to a scheduled live consultation session with the selected expert. Refunds are reviewed case by case and may be offered as a full refund, partial refund, platform credit, or reschedule support depending on what happened. A refund may be considered for issues like expert no-show, duplicate charge, major technical failure, material mismatch with the booking, or policy violations. Refunds are generally not issued automatically just because a user is unhappy with advice or outcomes after a completed session. ExpertLive may review booking records, timestamps, participation/session data, communications, and review history when deciding requests. Repeated abuse of refund or review processes may reduce refund eligibility or affect account standing. If approved, refunds typically return to the original payment method within 5–10 business days, depending on the bank or card network.
Account and support
How to get help and how account closure works.
How do I get help with a booking or payment issue?
Start with your Bookings and Payments pages, then use the Support page for next steps. For issues that need manual review, contact support@expertlive.app and include your booking ID when possible.
How do I close my account?
Use the account closure flow in your profile settings. Closure is immediate after confirmation and disables normal access. Certain booking, payment, dispute, and audit records are retained for legal and compliance reasons.