Support Center
Help & Support
Most booking, payment, and account questions can be resolved directly in ExpertLive. Start with the self-serve pages below to find answers quickly.
For customers, checking Bookings is the fastest way to resolve most payment or booking questions.
Bookings
Use Bookings to review all of your scheduled and completed sessions.
- View upcoming and past bookings
- Check booking status
- Find booking details and booking ID
- Review call timing and related details
Payment details
Use Bookings to review customer payment status, receipts, and refund-related booking details.
- Open completed or refunded bookings
- View payment status and available receipt links
- Check cancellation and refund outcomes for each booking
- Find booking IDs for support follow-up
Profile Settings
Update your account display name and timezone for bookings and emails.
- Edit your account display name
- Update your timezone
- Keep booking and email details aligned
Delete Account
Use the self-serve Delete Account flow from Support when you are ready to delete your account.
- Review warnings before continuing
- Complete the required confirmation step
- Delete your account immediately after confirmation
Technical help
If you run into call issues, try these quick checks before escalating.
- Check your browser permissions.
- Confirm camera and microphone access is enabled.
- Rejoin from your booking details page if the call disconnects.
Need help?
Use the form below for the fastest response. You can also email support@expertlive.app.
If your issue is not covered by the form, you can still reach out directly by email.